Having an issue? Email us at: [email protected]

Common Questions

Why isn't the timer running in the background? Ro uses notifications to alert you when a session ends. Make sure notifications are enabled in Settings → Ro → Notifications.

Why isn't the Live Activity showing? Go to Settings → Ro → Live Activities and make sure they're enabled. Also check Settings → Developer → WidgetKit Developer Mode if you're on a developer device.

The ambient sound isn't playing. Make sure your phone is not on silent. Ro uses background audio — check Settings → Ro to confirm audio permissions.

How do I reset my stats? Currently stats reset if you delete and reinstall the app. A reset option is coming in a future update.

I have a feature request. We'd love to hear it — email us at: [email protected]